CCA Foundational Competencies
| CCA Foundational Competencies |
Entry-Level
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| Integrity | First (1st) | Second (2nd) | Third (Final) |
| In demonstrating integrity, the CCA conducts themselves in an honest, respectful, caring manner during all interactions regardless of the communication mode (e.g., verbal, non-verbal, written, technology-based), respecting confidentiality in the care setting according to policies and procedures. | |||
| Respects confidentiality in the care setting including the use of technology. | |||
| Conducts themselves in a caring manner, including consideration of others, listens attentively, and responds appropriately. | |||
| Displays an attitude that is positive, friendly, helpful, courteous, person-centered, optimistic, patient, and team oriented. | |||
| Conducts themselves in a respectful, honest, ethical, sincere, reliable, empathic, compassionate, gentle and attentive manner. | |||
| Demonstrates respect for the client’s personal situation and choices, environment, care needs, personal beliefs, and preferences by providing nonjudgmental and equitable care. | |||
| Demonstrates respect for self, care team and others’ different opinions, beliefs, and preferences. | |||
| Understands and maintains professional boundaries. | |||
| Displays work-appropriate appearance. | |||
| Functions as an effective team player including contributing to the team, displaying initiative, offering to help, sharing the workload, participating in tasks, and demonstrating accountability for themselves and to the group. | |||
| CCA Foundational Competencies |
Entry-Level
|
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| Accountability | First (1st) | Second (2nd) | Third (Final) |
| In demonstrating accountability, the CCA exercises due diligence, problem solves, adapts to change, communicates professionally, manages time and stressors effectively while pursuing continuous learning in the care setting according to policies and procedures. | |||
| Assesses the risks for self and client prior to delivery of care applying effective safety strategies and techniques, including demonstrating due diligence, and meeting safe work practices by identifying, reporting, documenting, and addressing safety concerns. | |||
| Demonstrates appropriate application of knowledge and skills, staying informed of team goals and the client’s status, asking questions, seeking guidance, reporting issues/changes and advocating. | |||
| Problem solves appropriately, including employing critical thinking by applying logic and facts to formulate decisions when resolving or addressing situations and continuing to develop learned skills. | |||
| Applies appropriate verbal(written and oral) and non-verbal communications skills, including voice control, language, messaging, confidentiality(e.g., media use). | |||
| Adapts effectively to change, including approaching change with a positive attitude, managing changing environments, varying workloads, and working well with a variety of co-workers and clients. | |||
| Applies appropriate time management strategies, including punctuality, preparedness, dependability and prioritizing workload effectively. | |||
| Applies stress management techniques including being aware of and managing triggers, utilizing and continuing to develop coping skills. | |||
| Recognizes the importance of and strives for work-life balance. | |||
| Recognizes how one’s approach, values, and preferences can impact care. | |||
| Pursues continuous learning including seeking opportunities to learn, attending in-services and workshops, openly offering/receiving and applying feedback, and seeking to continuously improve. | |||