CCA Core Behaviours
| CCA Core Behaviours |
Mentorship Placement
|
||
| Care Setting Management (CSM) | First (1st) | Second (2nd) | Third (Final) |
| Respecting client preferences, the CCA demonstrates knowledge of and contributes to care setting management needs of clients in a variety of care settings according to the care plan and policies and procedures. | |||
| Provides a restful and comforting environment (e.g., maintain tidy environment). | |||
| Respects the client’s dignity and preferences considering the safety of the client, themselves, and others (e.g., making an occupied and/or unoccupied bed, using and cleaning appliances and food services). | |||
| Meets each client’s household care needs in an efficient manner (e.g., clean bathroom, floor, kitchen and living areas). | |||
| Applies appropriate cleaning strategies and techniques (e.g., laundry services, dispose garbage including composting and recycling). | |||
| CCA Core Behaviours |
Mentorship Placement
|
||
| Communication | First (1st) | Second (2nd) | Third (Final) |
| When communicating, the CCA interacts with clients, families and care teams respecting their unique needs and confidentiality while maintaining client records according to scope of practice and legal requirements. | |||
| Establishes and maintains an individualized approach while applying communication strategies and techniques in all situations (e.g., reviews client plan of care). | |||
| Collects data to support the client assessment (e.g., take and record vitals). | |||
| Demonstrates person-centered communication with clients, family, and the care team (e.g., building and maintaining supportive relationships, contribution to the care plan, and de-escalating situations). | |||
| Maintains client confidentiality. | |||
| Responds and/or seeks appropriate help when changes occur in clients’ conditions. | |||
| Reports and documents changes in the client’s behaviour and condition (e.g., using correct procedures and accepted terminology). | |||
| Communicates appropriately using technology-based applications(e.g., electronic documentation). | |||
| Practices in a manner consistent with the principles and legal requirements for maintaining a client record, including maintaining accurate and clear records of care provided (e.g., using correct procedures). | |||
| Contributes to the development and ongoing revisions of the client-specific, holistic plan of care, as a part of the collaborative care team (e.g., participates in admission/discharge planning). | |||
| Accurately documents, in a timely manner, the client’s care and incidents, working with the client, family, and care team to address concerns (e.g., safety, changes in client condition). | |||
| Applies accepted techniques to document efficiently using medical terminology. | |||
| CCA Core Behaviours |
Mentorship Placement
|
||
| Infection Prevention & Controls (IPC) | First (1st) | Second (2nd) | Third (Final) |
| The CCA demonstrates knowledge of infection prevention and control guidelines according to legislation and care setting policies and procedures. | |||
| Applies setting appropriate infection prevention and control measures (e.g., follows appropriate isolation procedures, performs hand hygiene, and cleans/ disinfects medical equipment). | |||
| Applies client specific infection prevention and control measures (e.g., applies and removes personal protective equipment(gloves, masks, goggles, and gown), removes soiled linens). | |||
| CCA Core Behaviours |
Mentorship Placement
|
||
| Mental Health & Wellness | First (1st) | Second (2nd) | Third (Final) |
| The CCA understands the impact common chronic illnesses have on the physiological, psychological, social, cultural, and spiritual needs of people within the continuum of wellness; promoting healthy choices; and prevention and intervention strategies for responsive behaviours according to the care plan and care settings policies and procedures. | |||
| Recognizes and reports changes/variations in social norms(e.g., changes in social situation, family dynamics, addictions, abuse). | |||
| Provides care through a generational lens (e.g., tailors communication to meet unique needs). | |||
| Communicates community services available locally, provincially, and nationally. | |||
| Reinforces the client’s teaching in the promotion of wellness including promoting meaningful activities, healthy lifestyle choices and illness prevention (e.g., encourage participation in recreation or leisure activities, promote healthy life choices). | |||
| Responds appropriately to the psychological, cultural and social needs of the client across the life span (e.g., supports end of life care (palliative care), interacts with client’s family). | |||
| Respects the clients’ rights and preferences including cultural, spiritual, moral and ethical beliefs and choices (e.g., right to live at risk, comfort measures). | |||
| Applies care strategies recognizing all behaviour has meaning (e.g., support client exhibiting responsive behaviour (distract, calm, etc.), reassure client). | |||
| Selects strategies recognizing how a safe and supportive care environment contributes to the client’s response to care (e.g., balancing support and respecting independence, advocate for the client). | |||
| Applies strategies recognizing the impact of relationship building and approaches to care on the client’s response to care. | |||
| Applies strategies recognizing the impact that common chronic illnesses have on the continuum of wellness. | |||
| Responds to a person’s needs (e.g., safety, personal identity, dignity, self-esteem) across the life cycle. | |||
| Applies health related knowledge to disease processes in caring for individuals across the life cycle (e.g., dementia related care, mental health, palliative care). | |||
| Applies prevention strategies for responsive behaviours (e.g., dementia and nondementia related). | |||
| Applies intervention strategies for responsive behaviours (e.g., dementia and nondementia related). | |||
| Evaluates the client’s response to care and applies appropriate measures to prevent injury to self and others. | |||
| Demonstrates self care in the promotion of personal well being and safety. | |||
| CCA Core Behaviours |
Mentorship Placement
|
||
| Nutrition (competencies covered prior to home support placement) | First (1st) | Second (2nd) | Third (Final) |
| The CCA promotes balanced nutritious snacks and meals, healthy eating habits, and food safety while meeting the client’s needs, respecting culture, religion, dietary restrictions, food sensitivities, and preferences according to the care plan. | |||
| Positions the client to meet nutritional and safety needs. | |||
| Provides partial and/or complete feeding assistance (e.g., support clients with enteral nutrition). | |||
| Assists the client with adaptive feeding devices. | |||
| Applies the principles of Canada’s Food Guide in promoting nutrition and healthy eating habits. | |||
| Applies food safety principles when preparing, cooking and serving snacks and meals. | |||
| Applies care strategies recognizing all behaviour has meaning (e.g., support client exhibiting responsive behaviour (distract, calm, etc.), reassure client). | |||
| Stores food according to food safety principles including packaging and dating. | |||
| CCA Core Behaviours |
Mentorship Placement
|
||
| Personal Care | First (1st) | Second (2nd) | Third (Final) |
| The CCA demonstrates knowledge of individualized personal care needs (e.g., hygiene, nutrition, rest, and mobilization) and applies special procedures and protocols to meet unique requirements related to specific client conditions and preferences according to the care plan and care setting policies and procedures. | |||
| Assesses the client prior to care for safety and care concerns (e.g., skin integrity, changes in the client’s status). | |||
| Promotes the client’s independence by supporting individual client capacities. | |||
| Provides personal care (e.g., bed bath, tub/whirlpool/shower assistance, perineal care, hair care, oral care, nail care, shaving, back rubs). | |||
| Assists the client with elimination needs and incontinent products (e.g., bathroom/bedside commode assistance, urinal assistance). | |||
| Supports the client while dressing/undressing. | |||
| Applies medicated creams, ointments, and drops in accordance with the Joint Practice Guidelines. | |||
| Provides support in a palliative situation understanding the principles of palliative care. | |||
| Provides personal care needs such as hearing aid care, denture care, compression/anti-embolism garments, and catheter or ostomy care. | |||
| Assists with implementing the health care plan or therapeutic treatment(e.g., admission process, skin integrity inspection, range of motion(ROM), heel/elbow protectors, urine/stool specimens collection, measure/record vitals (blood pressure, digital pulse, O2 Saturation levels, respirations, temperature and weight), check/adjust prescribed oxygen flow rate, don/remove oxygen mask/cannula, apply hot/cold packs, record intake/output). | |||
| Demonstrate application of medicated creams[1], ointments, shampoos and eye drops, under the continued assessment of an RN/LPN within the practice guidelines.
RN/LPN signature required: |
|||
| CCA Core Behaviours |
Mentorship Placement
|
||
| Safe Handling & Mobility (SHM) | First (1st) | Second (2nd) | Third (Final) |
| The CCA applies strategies and procedures based on person specific assessment to assist with ambulation, positioning, transferring, and restraint protocol (chemical, environmental, physical) according to care plan and care setting policies and procedures. | |||
| Applies principles of body mechanics. | |||
| Assesses safe handling and mobility plans to ensure their own safety and that of the client (e.g., get client in/out of bed/chair/wheelchair, position client in bed/chair). | |||
| Performs active/passive range of motion(ROM) exercises with the client. | |||
| Positions the client appropriately using safe handling and mobility devices (e.g., using fowlers, lateral, semi-fowlers, and supine re/positions clients in chair, turn on their side, logroll, move up/down in bed, apply footboards, pillows, hand rolls/grips as necessary). | |||
| Assists the client with transfer and ambulation including use of mobility aids (e.g., walkers, walking, gait/transfer belts, slide boards, cane, walker). | |||
| Transfers the client appropriately (e.g., 1-person, 2-person, 2-person side-by-side, transfer disc, commode, chair, wheelchair, mechanical/ceiling lift, transfer sheet/slider sheet). | |||
| Applies and promotes the use of prosthetic, orthotic, and assistive devices (e.g., braces, splints). | |||
| Applies restraints appropriately. | |||
| CCA Core Behaviours |
Mentorship Placement
|
||
| Safety Protocols | First (1st) | Second (2nd) | Third (Final) |
| The CCA demonstrates knowledge of and contributes to a safe work environment in accordance with legislation and protocols (e.g., OH&S), and promotes safety including applying falls prevention protocols and strategies according to the care plan. | |||
| Applies OH&S principles to maintain a safe environment (e.g., prompt client to take medication, use and care for equipment and supplies when providing care, disposal of sharps (razors)). | |||
| Assesses when an emergency response may be required (e.g., disaster protocols). | |||
| Applies the emergency protocols (e.g., fire safety: RACE, prevent, identify, report risks impacting client, employee and family (e.g.; equipment, falls, abuse, medications)). | |||
| Responds to emergencies (e.g., provide CPR). | |||
| Applies effective measures, strategies and protocols for maintaining safety (e.g., prevention of falls, least restraint, potential abuse, medications). | |||
- Includes prescription and over-the-counter (OTC) medicated and non-medicated creams, ointments, or drops. ↵