Contents

1. Acknowledgements

2. Introduction

3. I. Chapter 1: Communication Skills for the Workplace

   1. Professional Communication

   2. The Communication Process

   3. Troubleshooting Miscommunication

   4. Memos

   5. Email

   6. Letters

   7. Netiquette and Social Media

   8. Research: Methodology

   9. Research: Locating Credible Sources

   10. Research: Quoting & Paraphrasing

   11. Research: Documenting Sources & APA Style

4. II. Chapter 2: Reports

   1. Report Purpose: Informational and Analytical

   2. Report Organization

   3. Informal Report

   4. Formal Reports

   5. Report Parts

   6. Report Checklist

5. III. Chapter 3: Job Search

   1. Careerpreneurs

   2. The Job Search Process

   3. Resumes & Demonstration Statements

   4. Cover Letters

   5. Online Profiles and Applications

6. IV. Chapter 4: Interviews

   1. Interview Skills

   2. Common Types of Interviews

   3. Before the Interview

   4. During the Interview

   5. Professional Image and Attire

   6. Types of Questions

   7. Sample Questions and Answers

   8. After the Interview

   9. Thank You Letter Sample

7. V. Chapter 5: Portfolio

   1. Portfolios

   2. Portfolio Types

   3. Portfolio Sections

   4. Portfolio Tips for Print and Digital

8. Version History

9. References